Privacy Policy

Welcome to Specterslitt Bedrooms and Kitchens Limited (“we”, “our”, or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our services, in accordance with UK data protection laws.

1. Who We Are

  • Specterslitt Bedrooms and Kitchens Limited
  • Company Number: 16380137
  • Registered Office: 1096, Uxbridge Road, Hayes, England, UB4 8QH
  • Email: info@specterslitt.com
  • Phone: 020 3051 7651
  • Website: www.specterslitt.com
  • Data Controller: Specterslitt Bedrooms and Kitchens Limited

2. What Information We Collect

We may collect and process the following types of personal information:

  1. Identity Data: Name, title, company name (if applicable)
  2. Contact Data: Email address, phone number, postal address
  3. Registered Office: 1096, Uxbridge Road, Hayes, England, UB4 8QH
  4. Usage Data: How you use our website and services
  5. Marketing and Communications Data: Your preferences in receiving marketing from us.
  6. Transactional Data: Details of products and services you’ve purchased

3- How We Collect Your Information

We collect data through:

  1. Forms on our website (e.g., contact forms, quote requests)
  2. Direct correspondence (email, phone, social media)
  3. Cookies and similar technologies (see Section 8)
  4. Third-party tools (e.g., Google Analytics, ad platforms)
  5. In-person at our showrooms or during consultations

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  1. Consent – for sending marketing emails or placing certain cookies
  2. Contract – to perform our obligations when you buy our services
  3. Legal Obligation – for record-keeping or tax compliance
  4. Legitimate Interests – for improving our website, preventing fraud, and direct marketing.

5- How We Use Your Information

We use your data to:

  1. Provide and deliver products and services
  2. Respond to enquiries or quote requests
  3. Improve our website, products, and services
  4. Send you marketing communications (with consent)
  5. Show targeted ads (see Section 7)
  6. Comply with legal obligations

6. Sharing Your Information

All third parties are required to protect your data and use it only for specified purposes. We do not sell your personal data. We may share it with:

  1. Service providers (e.g., IT providers, email platforms, CRM systems)
  2. Payment processors (for purchases)
  3. Advertising partners (e.g., Google Ads, Meta)
  4. Legal, regulatory, or government authorities if required by law
  5. Show targeted ads (see Section 7)
  6. Comply with legal obligations

7. Advertising and Marketing

With your consent, we may:

  1. Send marketing emails, offers, and updates
  2. Use cookies to show personalised ads via Google, Meta, and other platforms
  3. Track ad performance and user behaviour (anonymously or pseudonymously)

You can withdraw consent at any time using the unsubscribe link in emails or by contacting us directly./ You can also manage your ad preferences via:

  1. Google Ad Settings
  2. Facebook Ad Preferences

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  1. Enable website functionality
  2. Analyse website traffic (via tools like Google Analytics)
  3. Personalise your experience and show targeted ads

We display a cookie banner and request your consent for non-essential cookies, in line with the Privacy and Electronic Communications Regulations (PECR). For more information, see our [Cookie Policy] (link to separate document or section).

9. Data Retention

We retain your personal data only as long as necessary:

  1. Customer and transactional data: up to 7 years (for tax and accounting)
  2. Enquiry data: up to 2 years
  3. Marketing data: until you withdraw consent

We securely delete or anonymise data when no longer needed.

10. Your Rights

Under UK data protection law, you have the right to:

  1. Access your personal data
  2. Request correction or deletion
  3. Object to or restrict processing
  4. Withdraw consent at any time
  5. Data portability
  6. Lodge a complaint with the ICO

To exercise your rights, contact us at Info@specterslitt.com

11. Security

We implement technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration. These include:

  1. SSL encryption
  2. Access controls
  3. Secure servers and backups

However, no system is 100% secure, so we encourage you to take your own precautions online.

12. Third-Party Links

Our website may include links to third-party sites (e.g., social media, suppliers). We are not responsible for their privacy practices. Please review their policies separately.

13. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website with the last updated date. If the changes are significant, we’ll notify you where appropriate.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data:

  1. Data Protection Officer
  2. Specterslitt Bedrooms and Kitchens Limited
  3. Email: info@specterslitt.com
  4. Phone: 020 3051 7651
  5. Address: 1096, Uxbridge Road, Hayes, England, UB4 8QH